SHIPPING & RETURNS POLICY Updated 1st of July 2017
We ship worldwide!
All orders over Euro 80,-- will enjoy FREE SHIPPING.
In general we will try to ship your order within 48 hours after receiving your order and payment.
If there is a problem with preparing your order, we will contact you immediately.
FIXED RATE SHIPPING:
- 0 - 200 gr FREE
- 200 gr - 2 kg Euro 4,--
- 2 kg and more Euro 9,--
- 0 - 50 gr Euro 3,--
- 50 gr - 200 gr Euro 6,--
- 200 gr - 2 kg Euro 9,--
- 2 kg and more Euro 12,--
Rest of world
- 0 - 50 gr Euro 6,--
- 50 - 200 gr Euro 12,--
- 200 gr - 1 kg Euro 15,--
- 1 kg - 2 kg Euro 20,--
- 2 kg and more Euro 25,--
In the fixed rates we include shipping, materials & handling.
NOTE: Possible import taxes and other local customs charges have to be paid by the customer.
We ship registered, so there will be a tracking number to follow or to check the delivery of your
package / envelope.
Because we ship as “priority and registered”, quick shipping and signed delivery of your package
should be guaranteed.
But we can not guarantee delivery on a specific date, as from the moment we send the order, the
shipping process will be out of our hands / control.
On request we send items per express / by urgent mail.
Please contact us first through our contact form.
We will gladly accept the return of products that are defective due to defects in manufacturing and / or
workmanship for 24 days from the date of purchase.
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you, will also be
accepted for return 24 days from the date of purchase.
Please contact us directly at:
firstname.lastname@example.org or with a message through our contact form on this site.